1. This dress could be custom made, there is no extra cost to do custom size and color.
Length: Chapel Train
Color:?Picture color;?Custom Color
Size: US2-US16£¬ Custom Size
Closure: lace up or zipper
3, Size: standard size or custom size, if the dress is custom made, we need to size as follows
shoulder to shoulder :_______cm/inch (measured from back of shoulder)
shoulder to bust :_______cm/inch (measured from middle shoulder to nipple)
shoulder to waist :_______cm/inch (measured from middle of shoulder to natural waist)
shoulder to hem:_______cm/inch (measured from the middle of shoulder over the nipple to end of skirt)
nipple to nipple:_______cm/inch
armhole__________cm/inch (end of arm)
4, Delivery time:
Normal time: Within 25 days (From May to Dec)
Around 30 days (From Jan to April), it's a busy season together with the spring festival holiday, so produce time will be long.
5, Packing: in order to save your shipping cost, each dress will be packed tightly in water proof bag.
6, Shipping: by UPS or DHL or some special airline.
7, Payment: Paypal, bank transfer, western union, money gram, and so on.
8, Return Policy:?
We will accept returns if dresses have quality problems, or wrong delivery time, we also hold the right to refuse any unreasonable returns, such as the wrong size you gave us or the standard size which we made right, but we offer a free modification.
Please see the following for the list of quality issues that are fully refundable:
Wrong Size, Wrong Colour, Wrong style, Damaged dress- 100% Refund or remake one or return 50% payment to you, you keep the dress.
In order for your return or exchange to be accepted, please carefully follow our guide:
1. Contact us within 2 days of receiving the dress (please let us know if you have some exceptional case in advance)
2. Provide us with photos of the dress, to show evidence of damage or bad quality, this also applies to the size, incorrect style, and color, etc.
3. The returned item must be in perfect condition (as new), you can try the dress on, but be sure not to stretch it or make any dirty marks, otherwise, it will not be accepted.
4. The tracking number of the returned item must be provided together with the reference code issued.
5. If you prefer to exchange dresses, then a price difference will be charged if more expensive.
6. You are required to pay the shipping fee to return or exchange the dress.
7. When you return the package to us, please pay attention to the following points, if not, customers should pay for the duty:
we put all of our energy and mind into each dress, each of our dresses are full of love, our long experience and skilled craftsmanship keep less return rate till now, but if there are our problems, we could return all your payment, for more details, please see our FAQ.
9, Custom taxes
Except for the Unite States, most buyers need to pay customs taxes, in order to save cost for you, we have marked around $30-40.00 on the invoice, then you just pay fewer taxes, please note that it's express help customs collect this payment, it is not shipping cost, as shipping cost has already paid before sending.
Perfect-fitting Dress shows your Charming Figure! Perfect-fitting dress starts with correct measurements. Before custom-made your own dress, we recommend you to find a professional local tailor who can help you measure accurately. And, we need the measurements below and how to take them correctly.
Please DO NOT measure yourself alone!
Standard receiving time (Time you pay successfully) = Tailoring time (around 12-15 Calendar days) + Shipping time (around 3-8 Calendar days).
To better communicate with you, please provide a valid email address and check emails after you have purchased for any updated information. Once you have placed your order you will be contacted by e-mail to confirm your order. If your billing address is a P.O. Box, then you must provide us with a physical address by email.
Our freight is based on the different destination and package weight. If you need an accurate amount, please visit shopping cart and then enter your destination to get a shipping estimate.
Tracking Your Order
You can check your order information at this link.
We have partnered with a number of reputable shipping companies for the destinations we service including DHL, TNT, UPS, FedEx, USPS and so on. Whenever the order dispatches, we will send you track number so you can follow the status.
Here are the links to all the delivery companies we use so you can track your order
International Delivery Policies (Ship Worldwide)
For the international order, you are assured to enjoy a fast and professional service due to our long-term partnerships with DHL, UPS, TNT, FedEx etc., therefore, even worldwide shipping and packaging to U.S, UK, Canada, Australia and so on, are safe without any damage because of those well-trained stuff.